Refund & Returns
We want every Kang Vape experience to be a great one. Here's everything you need to know about our refund and return policy.
⚠ Important: You must report any issue with your order immediately upon receiving it. We do not accept complaints, return requests, or refund claims submitted after the order has been received and accepted without reporting an issue at the time of delivery. Please inspect your order as soon as it arrives.
Our Return Policy
Due to the nature of vaping and nicotine products, Kang Vape Disposable does not accept returns on opened or used devices. For hygiene, safety, and regulatory reasons, all sales are considered final once a product has been opened.
However, we do stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, we will work with you to make it right — provided the issue is reported to us immediately upon receiving your order.
What Qualifies for a Refund or Replacement
| Situation | Eligible? |
|---|---|
| Device arrived damaged or broken | ✔ Yes |
| Device not producing vapor out of the box | ✔ Yes |
| Wrong product or flavor received | ✔ Yes |
| Device not charging when brand new | ✔ Yes |
| Leaking device upon arrival (unused) | ✔ Yes |
| Change of mind after opening | ✘ No |
| Dislike of flavor after use | ✘ No |
| Issue reported after order accepted without complaint | ✘ No |
| Device damaged due to misuse or dropping | ✘ No |
| Order delivered to wrong address due to customer error | ✘ No |
How to Report an Issue
If you have received a damaged, defective, or incorrect order, follow these steps immediately upon receiving your package:
Inspect Your Order Immediately
As soon as your package arrives, open and inspect every item. Do not wait. Issues must be reported at the time of receiving your order.
Take Photos or Video
Photograph or record the damaged or defective item clearly, including the packaging. This is required to process your claim.
Contact Us Immediately
Email us at support@kangvapedisposable.com with your order number, a description of the issue, and your photos or video. Do not delay — claims submitted after the order has been accepted without complaint will not be processed.
Wait for Our Response
Our support team will review your claim within 1–2 business days and respond with next steps, which may include a replacement, store credit, or refund depending on the situation.
Refund Processing Time
Once a refund has been approved by our team, it will be processed within 5–10 business days. The time it takes to appear on your original payment method may vary depending on your bank or card provider.
Refunds are issued to the original payment method used at checkout. We do not issue refunds via cash, check, or alternative payment methods.
Order Cancellations
If you need to cancel your order, you must contact us at support@kangvapedisposable.com before the order has been shipped. Once an order has been dispatched, it cannot be cancelled and our standard return policy will apply.
Orders cancelled before shipment will receive a full refund within 5–10 business days.
Contact Our Support Team
For all refund and return related queries, please reach out to us directly:
📧 support@kangvapedisposable.com
🌐 kangvapedisposable.com/contact
We typically respond within 1–2 business days, Monday through Friday.
Last Updated: August 2026